Support Center

01

Before you begin

1. 1

   Prepare your provider details

   You need an active username and password from a compatible service you are authorized to use.

2. 2

   Enter them exactly

   Check spaces, letter case, and account status. Never send the password to any support channel.

3. 3

   Let the first sync finish

   A large library can take time on first launch depending on your network and provider response.

02

If sign-in fails

• Confirm directly with your provider that the account is active.
• Retype the username and password instead of copying from a formatted message.
• Check the device connection and automatic date and time.
• Update Blank Prime to the latest version available to you, then restart the device.
• If the credentials are rejected or the subscription expired, contact the provider. Blank Prime cannot reset that account.

03

If playback stops or does not start

• Try another item from the same service to separate a general issue from one source.
• Test a wired or stable network and pause large downloads.
• Close and reopen the app, then restart the device if needed.
• If specific channels or items are unavailable, that library belongs to the provider and the issue should be directed there.

04

Who should you contact?

05

Contact Blank Prime support

Email support@blank-prime.net with the device type, system version, Blank Prime version, and a short description. Never send a username, password, or playback URL containing credentials.

We review app, privacy, and brand matters. Account resets and content changes remain with the provider.